Clarence Ho-Fri Apr 26 2024

How Logic Health x3 their online bookings

Overview

Logic Health is a leading Australian occupational healthcare provider apart of the ForHealth Group, Australia’s 2nd largest primary healthcare provider nationally. Logic Health’s network comprises over 40+ clinics nationally based on coverage and clinic availability.

One of the real challenges their business faces but not unique to Logic Health is servicing bookings that are placed same day or near the same day. The need to surface availabilities to customers so they could place real-time bookings and the ability to service that booking within hours or the very next day allows the business to boost bookings by even 30-50%. This case study explores how Logic Health conquered this previously complex problem on the AtlasOne platform.

Summary of Challenges Faced

Same-day or near same-day bookings were not possible because they didn’t have a system to surface available capacity to the public, recruiters and others

Medical assessments can’t be booked online because end users are not aware of which assessments they need

Candidates and recruiters would send disparate medical documents via email, fax and other methods but not recorded against a single client profile

Solution Implemented - Customers Booking

Created and leveraged custom booking pages for different custom subsets which surface clinic availability based on location or other criteria

Inject different survey form templates created on AtlasOne’s enterprise survey system on the booking pages to help customers match the medical assessment to the job role they need

Enable the upload question on the survey form so customers can add important documents in preparation for the medicals

Solution Implemented - Admins

Provide calendars showing all bookings and free availabilities across the Logic Health network per location

Dispatch booking confirmation details via email and SMS and send reminder notifications for bookings

Leverage survey link functions that can dispatch a digitised medical survey to the client or candidate and linked on to the client profile that the practitioner can edit/view

Share online bookable links to specific subsets of customers to book anytime they needed

Share embeddable bookable links to customers to book anything they need

Key Metrics

X3 Online Bookings in 3 months

Preparation to digitise medical assessments data consistency, storage and security

Summary